We’ve spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction. The results speak for themselves.
As an extension of your business or IT department, we provide consistency to your IT operations, and fill in the gaps where needed — allowing you to focus on your organization’s most important initiatives.
Security is at the heart of everything we do. We train our staff on best practices for HIPAA security on behalf of our healthcare clients; and we incorporate and maintain monitoring, anti-malware, and authentication tools on every client network. All of our support plans incorporate two essential services: ITSecure™, which provides multiple levels of protection for your network and data, and DataVault™, our proprietary, easy-to-maintain backup solutions for both on-premise and cloud environments.